Terms of Service
1. Operator
Rankvector is operated by Jan Oberpfalzer, an individual entrepreneur registered under the Czech Trade Licensing Act, Company ID (IČO) 76263177, registered at Taškentská 1413/8, Vršovice, 101 00 Prague 10, Czech Republic (the "operator", "we"). Contact: support@rankvector.ai.
2. The service
Rankvector is a web application that runs predefined analyses on a customer's SEO data and turns them into reports (the "service"). It reads data from connected sources, mainly Google Search Console and Google Analytics 4, and delivers the result as a report in Word, Excel or PDF format.
Hard numbers such as clicks, impressions, positions and traffic are calculated by the application from the customer's data. A language model writes the interpretation and recommendations.
3. Business customers only
The service is intended exclusively for businesses: legal entities and self-employed individuals using it in the course of their business. It is not intended for consumers. By entering into the contract, you confirm that you are acting as a business. Anyone accepting these terms on behalf of a legal entity confirms that they are authorised to bind it.
4. Account and access
The contract is formed when you register and accept these terms. You must provide accurate information and keep your credentials secure. Credentials may not be shared; invite other people to a project directly in the application.
The account owner is responsible for the activity of everyone they invite to their projects. Access within a project is governed by roles with different permissions.
5. Prices and payments
The scope and price of the service depend on the chosen plan. Current prices of plans and credits are shown in the application before purchase. Reports are paid for with credits. Credits for a report are reserved when you run it, and if the report is not delivered, the reserved credits are returned.
Payments and subscriptions are handled by Paddle as merchant of record. Paddle is the seller of the subscription, issues the invoice, charges any applicable VAT and handles refund requests under its own terms.
A subscription renews automatically for the next billing period. You can cancel it at any time; it then remains active until the end of the period already paid.
6. Your data and third-party services
You may upload and connect only data you are authorised to use, in particular the Google Search Console and Google Analytics 4 accounts of your clients. You are responsible for the lawfulness of that data. When you connect a source, its provider's terms also apply. You can disconnect any source in the application at any time.
Our Privacy Policy explains how we handle personal data and Google user data. Where you process your clients' personal data through the service, we act as your processor.
7. Acceptable use
You must not:
- access the service by automated means outside the interface we provide;
- circumvent technical restrictions, limits or security measures;
- reverse engineer the service or attempt to extract its procedures, language model prompts or methodology;
- use the service in breach of the law or of the terms of connected data sources.
To protect the service, we apply technical limits, for example on report runs, sign-in attempts and daily spending on paid data sources.
8. Reports and artificial intelligence
Reports are produced automatically with the help of language models. Their accuracy depends on the quality and completeness of the input data. A report may go through our quality check before it is delivered.
Reports are a basis for professional judgement, not a guarantee of results. We do not promise specific business outcomes such as better rankings, traffic or revenue. Decisions you make based on reports are your own responsibility.
9. Intellectual property
All rights to the service, its software, database, analysis templates, language model prompts and methodology belong to the operator and constitute its trade secret. For the duration of the contract we grant you a non-exclusive, non-transferable licence to use the service.
You may use the reports created for you in your business, including sharing them with your clients.
10. Liability
You are responsible for the data you put into the service and for any breach of these terms, and you will compensate us for third-party claims arising from them.
Our total liability arising from the contract is limited to the amount you paid for the service in the 12 months before the event giving rise to the claim. This limitation does not apply to damage caused intentionally or through gross negligence, or where the law does not allow liability to be limited.
11. Availability, suspension and termination
We work to keep the service available but do not guarantee uninterrupted operation. It may be temporarily unavailable due to maintenance or outages of third-party sources.
You can end the contract at any time by deleting your account under My account in the application; the account is deleted after 14 days, during which you can cancel the request. We may suspend access or terminate the contract if you seriously breach these terms.
12. Governing law and disputes
These terms and the contract are governed by the laws of the Czech Republic. Disputes will be decided by the competent courts of the Czech Republic.
13. Changes
We may change these terms. We will inform account holders about material changes by email before they take effect.